> Pet Waste Management Services
Q What is the rate for Initial Cleans and One Time Cleans?
A Every yard is different and it is difficult to quote exactly what the cost of the initial
cleaning will be until we see the yard. You will receive a price ESTIMATE based
on the information you provide us on your request form, which is subject to
change once we arrive and complete the cleaning.
Q Do we work through the winter?
A Dogs keep doing their business all winter long. So, we scoop year round to keep
up with helping create a healthier environment for your family and pet.
Q Do you scoop on the holidays?
A We do not provide poop scooping services on the following holidays: New Year’s
Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
If your pick up day falls on one of these days, we will skip service that week and pick up
the following week. There will still be a charge for the skipped week, because there will
be twice as much to clean when we return.
Q What different types of Dog Waste Management services do you offer?
A We offer: One Time Clean, Weekly Cleaning, Every Other Week Cleaning,
Seasonal Cleaning and Bucket service.
Q What is Bucket service for dog waste & cat litter?
A We provide the bucket. You fill it and leave the bucket. Place the bucket at your curb
side on your designated day. We dispose of the dog waste or cat litter.
Q What happens if there is a problem accessing your yard?
A If Best of Buddies Poop Patrol cannot access the area that
needs cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop will
be skipped and charges will still apply.
Q Should I unlock my gate?
A Yes.
Q Do you require contracts?
A We do not require contracts and there is no minimum service period. We request 3
days before the sceduled date to cancel services. Please note that if you decide to resume poop scooping
services after 2+ weeks without a clean up, you will be charged the initial
cleaning fee again before resuming weekly scooping services.
Q Is there an extra charge for the first scooping service?
A Yes, there is a first time clean-up fee if there has been more than one week of
accumulation in your yard on our first visit.
Q What if I have a Landscaper for my yard?
A Best of Buddies Pet Patrol services yards at least once a week, throughout
various weather conditions, where landscapers typically do not. Sometimes
landscapers are likely to come every other week, depending on the weather. We
want to do our best to fully clean up your yard, but sometimes the existing
conditions just make that impossible. When the landscapers do cut the grass, it
may reveal hidden dog poop that we couldn’t find. We suggest you keep your
landscapers on a consistent schedule to leave your yard in the best possible
shape.
Q Do you scoop in all types of weather?
A Best of Buddies Poop Patrol typically works rain or shine. We cannot work through
severe thunderstorms, high winds, extreme high or low temperatures, flooding or an
accumulation of snow. In these cases, we will either try our best to reschedule your
service for another day in the week or continue the following week on your designated
service day. You will receive an email or text to notify you if we need to skip a service
visit.
Q Is dog waste a fertilizer?
A No. Leaving dog waste on the ground or concentrating it in one specific area of the
yard can seriously harm soil quality and also present a number of potential human
health hazards to families and their pets.
Q Can I request a specific day or time for my service?
A Service days are determined by the town that you live in.
Q Can my dog(s) be outside while your servicing my yard?
A We prefer dogs remain inside during the yard scooping service. This will help
ensure everyone’s safety and not risk dogs escaping outside the gate as well.
Q Do I need to be home for the scooping service?
A No. However, for the very first service we would like to meet with you and your
dogs so that we can get acquainted, and discuss your yard and the service
needs. Please note after the initial service visit, if you are not going to be home
it is important to provide us with gate access. If we arrive for our scheduled
service and cannot access the yard, you will still be charged for the service.
> Vacation Pet Sitting or Dog Walking Services
Q How do I arrange for pet sitting or dog walking services?
A You can either fill in the application in the Contact Us section of this site, or send an
e-mail to bestofbuddiespetcare@gmail.com. I will arrange to meet you and your pets
for a visit to exchange information and schedule for service. This will give an opportunity
to discuss details about specific requirements needed for your pet. A pet sitting contract
will be signed at this meeting and payment received.
Q What should I expect when I return home?
A Best of Buddies pet care will provide a detailed journal report of the visits for your
pets.
Q What does Best of Buddies do during emergencies during a pet sitting visit?
A Best of Buddies Pet Care will obtain Emergency Contact information during the set
up visit. All customers will be immediately contacted directly of any
problems/emergencies that arise during any of the pet sitting visits. Best of Buddies Pet
Care is NOT responsible for any medical costs, but will provide transportation to/from
the veterinary hospital for their pet during an emergency.
Q Do you have a referral program?
A Yes. Our best customers come from satisfied clients referring friends, family,
neighbors and co-workers. Please have the new client tell us who referred them to us.
You will receive $10 credit towards your next Best of Buddies Pet Care service!
